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Franchising Industry Updates

White Castle Flips for Automation

White Castle will implement the new commercially available version of Flippy Robot-on-a-Rail (ROAR) into more of its restaurants.

White Castle plans to expand its use of Flippy, Miso Robotics’ first autonomous grilling and frying kitchen assistant, to up to 10 new locations following the completion of its current pilot. The hamburger chain said it decided to test Flippy in July as COVID-19 presented new constraints for restaurant success.

White Castle will implement the new commercially available version of Flippy Robot-on-a-Rail (ROAR) into its kitchens to enhance production speeds, empower teams behind the counter and maintain consistent quality and taste while ensuring the best customer experience.

“Artificial intelligence and automation have been an area White Castle has wanted to experiment with to optimize our operations and provide a better work environment for our team members,” said Lisa Ingram, CEO of White Castle. “We believe technology like Flippy ROAR can improve customer service and kitchen operation. This pilot is putting us on that path — and we couldn’t be more pleased to continue our work with Miso Robotics and pave the way for greater adoption of cutting-edge technology in the fast-food industry.”

Flippy ROAR has shown it is capable of accelerating throughput, integrating with delivery and take-out applications to optimize freshness and contactless food preparation and cooking. Miso Robotics’ recent advancements to the platform and proprietary software, ChefUI, which powers Flippy ROAR, assists team members in quality assurance, order completion and optimizes food prep production lines and freshness upon customer delivery.

It is also able to optimize staffing during late night shifts for 24-hour restaurants, which are traditionally difficult to fill, and even more so due to social distancing requirements.