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Hotel Industry Updates

Survey Shows That Most Guests Prefer Hotels With Contactless Technologies

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iStock/george tsartsianidis

Story Highlights

• A survey found that almost 80 percent of people have avoided staying in hotels, resorts or casinos due to the coronavirus.

• Ninety percent said that it is very important that the facility they go to enforces COVID-19 safety polices, while 86% would prefer a hotel that offered a mobile application with a fully contactless mobile check-in, concierge, check-out and facility reservation services.

The coronavirus pandemic has changed many aspects of life for people, including their impressions of how safe certain spaces are — particularly hotels. A new survey by Metova — a provider of custom software solutions for mobile, web, connected homes and cars, and the Internet of Things for the private and public sector — reflects this.

In the company’s blind survey of more than 1,000 people in the United States who have stayed at a hotel, resort or casino in the past two years, 90% said it is very important that the facility they go to enforces COVID-19 safety policies, while almost 80% have avoided staying in these places due to the virus.

Nearly 90% also preferred that the hotel they visit has a mobile app that allows them to manage their stay without having to interact with a person. In addition, 86% said that they would choose one hotel over another if it has a mobile application with a fully contactless mobile check-in, concierge, check-out and facility reservation services.

“COVID-19 has accelerated customer demand for technologies such as mobile check-in apps, keyless entry and mobile concierge services that enable a contactless experience while adding convenience that did not exist in the past,” Metova Chief Strategy Officer Jonathan Sasse said. “And not only are these technologies a deciding factor when a customer has the choice to pick one hotel, casino or resort over another, but the overall desire for them is here to stay.”

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